509 S. Main St.
481-2295
Drive-up Window Hours: 7:00am - 6:00pm Mon-Thur Friday Closed
Office Hours: 7:00am - 6:00pm Mon-Thur Friday Closed
24 hour emergency electric and water service 477-1950.
Please click the link below to access the Online Bill Pay website
Online Bill Pay Website
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Service Charges
Returned Checks
Billing Cycles and Delinquent Dates
Deposits
Sanitation
Electrical Rates
Water Rates
Sewer Rates
Garbage Rates
Payment
Service Charges
New Charges (Listed on bill as SV) $30.00
Anything done after 5:00pm, on the weekend, or on a legal holiday $30.00
Transfer Charge $30.00
Customer requested connect or disconnect during business hours $20.00.
Involuntary disconnect $30.00
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Returned Checks
In the event a customer tenders a check for utility
services or for other items, and it is returned unpaid by the banking
establishment used by the customer, the City is empowered to assess a $25.00
returned check fee for each check returned.
Insufficient fund checks will be treated as
non-paid accounts and will be disconnected with a $30.00 reconnection fee
charge. (This is in addition to the $25.00 returned check fee.) All insufficient
checks must be picked up with cash through the city clerk's office, 481-2237.
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Billing Cycles and Delinquent Dates
The City is divided into three billing zones:
Billing Zone 1- Bills will be mailed on the15th of each month.
Billing Zone 2 - Bills will be mailed on the 23rd of each month.
Billing Zone 3 - Bills will be mailed on the last day of each month.
Altus Power utility bills are considered
delinquent after:
Billing Zone 1 - The 3rd of following month mailed.
Billing Zone 2 - The 10th of the following month mailed.
Billing Zone 3 - The 15th of the following month mailed.
After such dates a 10% penalty will be
assessed. A $30.00 cut-off fee will be added to the bill and services are
subject to disconnect after these dates.
Notify the office if you will be out of town
during the time your bill is due. For further information, call 481-2295.
For 24 hour emergency electric and water
service, call 477-1950.
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Deposits
Utility deposits are required on all water and
electrical accounts and will be applied to final bill only. Residential utility
deposit is $200.00, water only deposit is $50.00(Effective June 24, 2004). Commercial deposit is 1.5
times the average monthly bill, minimum $150.00.
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Sanitation
Garbage collection is billed on all electric
accounts. There are large trash containers furnished by the City in which to
place your garbage. Flatbed service is offered once a month for furniture,
appliances and bathroom fixtures. The sanitation Department can be reached by
calling 481-2251 during the hours of 7:00 and 6:00pm, Monday through Friday.
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Electrical Rates
(Effective July 12, 2012)
Residential Customer Charge
Per customer per month.......................$14.08
Winter Months (November through March)
First 750 kWh.................................$0.087 per kWh
Over 750 kWh.................................$0.064 per kWh
Summer Months (April through October)
First 750 kWh..................................$0.086 per kWh
Over 750 kWh..................................$0.087 per kWh
Small Commercial Customer Charge
Per customer per month........................$19.33
Winter Months (November through March)
All kWh usage..................................$0.068 per kWh
Summer Months (April through October)
All kWh usage..................................$0.083 per kWh
Large Commercial Customer Charge
Per customer per month........................$48.45
All kWh usage..................................$0.048 per kWh
Demand Charge (51kW)
All kW usage....................................$6.83 per kW
Industrial Level 1 Customer Charge
Per customer per month........................$58.25
All kWh usage..................................$0.0336 per kWh
Demand Charge (1000 kW) Demand peak exceeds 1000 kW
All kW usage....................................$6.83 per kW
Industrial Level II Customer Charge
Per customer per month........................$233.00
All kWh usage..................................$0.0376 per kWh
Demand Charge (1000 kW) The demand peak has to exceed 1000kW and from a
primary distribution line (34 kV or lower) with only one transaction
provided to a customer.
All kW usage....................................$6.20
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Water Rates
(Effective July 12, 2012)
Residential and Commercial:
Customer Charge (minimum bill).....$13.22
0-3,000 Gallons.............................$4.28
Over 3,000 Gallons .......................$3.21 per 1000 gal.
Outside City Limits
Customer Charge (minimum bill).....$13.22
0-3,000 Gallons...........................$10.70
Over 3,000 Gallons .......................$5.62 per 1000 gal.
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Sewer Rates
(Effective July 12, 2012)
Inside City Limits................................$10.00 per month
plus a charge of $1.243 per 1000 gal. of water consumption based on the
average monthly water used October through April.
Outside City Limits..............................$13.50 per month
plus a charge of $1.243 per 1000 gal. as computed above.
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Garbage Rates
(Effective July 12, 2012)
Residential...........................................$15.00 per month
Commercial..........................................$22.20 per month
minimum, service units
- number of pick-ups per six day period
- solid waste management $3.10 fee monthly
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Payment Options
- Online Bill Pay Website
- Pay inside our office at 509 South Main Street. Please note we now accept all major credit cards.
- Place your payment in the night deposit (NORTH side of the building)
- Pay at our drive through window.
- Pay by bank draft. Simply call or stop by our office and make arrangements to
have the payment automatically drafted from your bank account on the day of your choice.
- Pay by phone using any major credit card.
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