300 E. Commerce
481-2295

Drive-up Window Hours: 10:00am - 5:00pm M-F
Office Hours: 8:00am - 4:00pm M-F

24 hour emergency electric and water service 477-1950.

IMPORTANT NOTICE

Altus Power will discontinue the placement of doorhanger cutoff notices as of September 1, 2009. The customer will continue to receive blue delinquent notices (in the mail) and will need to call the utility office at 481-2295 to make arrangements if the are unable to pay the bill by the cutoff date. NO OTHER NOTICES WILL BE PROVIDED TO THE CUSTOMER PRIOR TO UTILITY SERVICES BEING DISCONNECTED.

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Service Charges
Returned Checks
Billing Cycles and Delinquent Dates
Deposits
Sanitation
Electrical Rates
Water Rates
Sewer Rates
Garbage Rates
Payment

Service Charges
New Charges (Listed on bill as SV) $30.00
Anything done after 5:00pm, on the weekend, or on a legal holiday $30.00
Transfer Charge $30.00
Customer requested connect or disconnect during business hours $20.00.
Involuntary disconnect $30.00

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Returned Checks
   In the event a customer tenders a check for utility services or for other items, and it is returned unpaid by the banking establishment used by the customer, the City is empowered to assess a $25.00 returned check fee for each check returned.

   Insufficient fund checks will be treated as non-paid accounts and will be disconnected with a $30.00 reconnection fee charge.  (This is in addition to the $25.00 returned check fee.)  All insufficient checks must be picked up with cash through the city clerk's office, 481-2216.

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Billing Cycles and Delinquent Dates
   The City is divided into three billing zones:
     Billing Zone 1- Bills will be mailed on the15th of each month.
     Billing Zone 2 - Bills will be mailed on the 23rd of each month.
     Billing Zone 3 - Bills will be mailed on the last day of each month.

    Altus Power utility bills are considered delinquent after:
     Billing Zone 1 - The 3rd of following month mailed.
     Billing Zone 2 - The 10th of the following month mailed.
     Billing Zone 3 - The 15th of the following month mailed.

   After such dates a 10% penalty will be assessed.  A $30.00 cut-off fee will be added to the bill and services are subject to disconnect after these dates.

    Notify the office if you will be out of town during the time your bill is due.  For further information, call 481-2295.

   For 24 hour emergency electric and water service, call 477-1950.

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Deposits
    Utility deposits are required on all water and electrical accounts and will be applied to final bill only.  Residential utility deposit is $200.00, water only deposit is $50.00(Effective June 24, 2004).  Commercial deposit is 1.5 times the average monthly bill, minimum $150.00.

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Sanitation
   Garbage collection is billed on all electric accounts.  There are large trash containers furnished by the City in which to place your garbage.  Flatbed service is offered once a month for furniture, appliances and bathroom fixtures.  The sanitation Department can be reached by calling 481-2251 during the hours of 8:00 and 5:00pm, Monday through Friday.  

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Electrical Rates
(Effective July, 2006)
    Residential Customer Charge
    Per customer per month.......................$8.50
    Winter Months (November through March)
         First 750 kWh.................................$0.0797 per kWh
         Over 750 kWh.................................$0.0455 per kWh
    Summer Months (April through October)
        First 750 kWh..................................$0.0788 per kWh
        Over 750 kWh..................................$0.0797 per kWh
    Small Commercial Customer Charge
    Per customer per month........................$15.00
    Winter Months (November through March)
        All kWh usage..................................$0.0642 per kWh
    Summer Months (April through October)
        All kWh usage..................................$0.0783 per kWh
    Large Commercial Customer Charge
    Per customer per month........................$40.00
        All kWh usage..................................$0.0455 per kWh
    Demand Charge (51kW)
        All kW usage....................................$6.50 per kW
    Industrial Level 1 Customer Charge
    Per customer per month........................$50.00
        All kWh usage..................................$0.0327 per kWh
    Demand Charge (1000 kW) Demand peak exceeds 1000 kW
        All kW usage....................................$6.50 per kW
    Industrial Level II Customer Charge
    Per customer per month........................$200.00
        All kWh usage..................................$0.0367 per kWh
    Demand Charge (1000 kW) The demand peak has to exceed 1000kW and from a primary distribution line (34 kV or lower) with only one     transaction provided to a customer.
        All kW usage....................................$5.90

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Water Rates
(Effective July, 2006)
   Residential and Commercial:
        Customer Charge (minimum bill).......$6.00
            1st 3000 gal. ..............................$2.00 per 1000 gal.
            Next 37,000 gal. .........................$2.30 per 1000 gal.
            Over 40,000 gal. .........................$2.00 per 1000 gal.
    (Rates are doubled outside city limits)

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Sewer Rates
(Effective July, 2006)
   Inside City Limits.................................$4.50 per month
        plus a charge of $1.00 per 1000 gal. of water consumption based on the average monthly water used October through April.
    Outside City Limits..............................$8.00 per month
        plus a charge of $1.00 per 1000 gal. as computed above.

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Garbage Rates
(Effective July, 2006)
    Residential...........................................$10.60 per month
    Commercial..........................................$19.00 per month minimum, service units
        - number of pick-ups per six day period
        - solid waste management $1.60 fee monthly

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• Pay inside our office at 300 E Commerce St. Please note we now accept all major credit cards.
• Place your payment in the night deposit (east side of the building)
• Pay at our drive through window (credit cards only accepted inside)
• Pay by bank draft.  Simply stop by our office and make arrangements to have the payment automatically drafted from your bank account on the day of your choice.
• Pay by phone using any major credit card.

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